MANAGEMENT

Service support overview

A project does not succeed simply because the plan and structure are in place. In large-scale, multi-vendor environments,
once schedule delays or quality risk surface, the options for addressing them are already limited.
We support you with two complementary strengths: the ability to evaluate a project objectively from a third-party perspective and surface risk ahead of time,
and the drive to get into the field, mobilize stakeholders, and keep the project moving steadily forward.
Rather than a "reactive" PMO that responds only after problems occur, we practice proactive, "foresight-driven" management that anticipates the future and offers guidance,
carrying the project through to completion and staying alongside you until you are able to run it yourselves.

Areas we support

Whether a project succeeds or fails hinges on how well risk is managed ahead of time, in every phase from initiation through closure.
We support you with a consistent methodology spanning third-party assessment, day-to-day delivery, and building your own operating capability.
Depending on your situation, we flexibly combine the following six areas at the depth you need.

• Project Assessment / Third-Party Evaluation

  — Surfacing risk objectively and comprehensively

  We objectively evaluate a project's condition from a third-party perspective in two stages: quantitative information from documentation and qualitative information from stakeholder interviews. We comprehensively surface risk from a QCD standpoint, structure the relationships among key issues, and deliver concrete improvement recommendations.

  • Quantitative assessment through review of deliverables such as project plans and WBS
  • Qualitative assessment through interviews with PM/PMO staff, team leads, and members
  • Delivery of a project evaluation summary and concrete recommendations for addressing risk

• Project Initiation and Planning Support

  — The initial design determines whether a project succeeds

  We verify and evaluate a project's difficulty and risk at the outset and design an achievable plan. By clarifying the overall plan, milestones, structure, and roles—and building in non-negotiable checkpoints and contingency plans—we establish a foundation that holds up under pressure.

  • Development of the project plan, master plan, and WBS
  • Design of the delivery structure and role assignments, and introduction of a management scheme
  • Formulation of a realistic plan that builds in risk buffers and budget

• PM/PMO Delivery (Progress, Issue, and Risk Management)

  — Staying ahead so the project never stalls

  We embed ourselves in day-to-day project operations, centrally managing progress, issues, and risk. Going beyond reporting on results, we take a "foresight-driven" approach—detecting critical-path slippage and cascading delay risk ahead of time and presenting countermeasures before problems surface.

  • Operation and control of progress tracking, issue registers, and risk registers
  • Scope and change management, vendor (procurement) management, and communication management
  • Anticipation of and early response to critical-path and cascading delay risk

• Quality Management and QCD Monitoring

  — Building in quality upstream, verifying it downstream

  Many system issues originate in upstream requirements definition. Based on the V-model approach, we establish processes that build quality in during upstream phases and quantitatively analyze quality during testing. We objectively evaluate the completeness of exit criteria and the standards used for go/no-go migration decisions.

  • Building a quality analysis and reporting scheme, and analyzing quality at each test phase
  • Validity assessment of test completion criteria, phase completion reporting, and service go-live decisions
  • Review of performance and stability risk, and of failover and recovery scenarios

• Project Governance and Decision-Making Support

  — Supporting management's decisions with precision

  We make steering committees and other governance bodies function effectively, organizing the decision-making process and escalation flow. We provide management with foresight-based guidance and maintain ongoing external monitoring to keep checks and balances working.

  • Operation of steering committees and regular meetings, and preparation of executive reporting materials
  • Design and operation of the decision-making process and escalation routes
  • Making governance effective in coordination with the second and third lines of defense (risk management and audit)

• Standardization and Talent Development for Self-Sufficiency

  — Handing off a state your team can run on its own

  Our goal is project operations that keep running even after our engagement ends. We standardize project management processes and rules, formalizing them into management regulations and standards. Through on-the-job training, we develop project managers and build a self-sufficient operating structure.

  • Development of project management regulations and standards
  • Formalization of project scale/difficulty check criteria and risk scoring
  • Project manager development and knowledge transfer through on-the-job and off-the-job training

Methodology and Evaluation Framework

Combining established methodology with our own insight—rather than relying on individual, experience-based rules of thumb—is the premise for objective, repeatable management.
Dirbato builds on globally standard frameworks and incorporates perspectives cultivated in financial services and large-scale core system environments.

Sample Deliverables

We structure assessment results so that executives and front-line teams share the same understanding.
Each deliverable clarifies "what, why, and how" and includes the guidance needed to inform the next move.

Our Approach

Not reacting after problems occur—
staying ahead, and moving forward together

There is no single correct formula for large-scale projects. That is why Dirbato supports you with a proactive stance that anticipates risk and offers guidance, and
a co-creative, hands-on partnership that gets into the field and carries things through to self-sufficiency—taking responsibility for seeing the project through to completion.

Dirbato’s strengths and differentiation

We do not stop at tracking performance and reporting results. We surface risk ahead of time, mobilize the field, and carry the project through to completion.
And we support you consistently, in a co-creative, hands-on partnership, until you are able to run it yourselves.